Custo­mer Service & Logistics

It starts at source, a farm for instance. It ends on the shop shelf. And in between, one of the most sophisticated, end-to-end, demand-driven supply chains in our industry or any other.

This is Customer Service & Logistics (CS&L) at Mondelēz International. Working collaboratively with our customers, our ultimate aim is to always have the right products, at the right time, in the right quantity and of the right quality on the shelves for the shoppers who want to treat themselves.

People are at the heart of this modern and massive operation – and great performance in CS&L depends on attracting and growing great talent. So we’re making sure that all our people are equipped with a broad range of capabilities.

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In CS&L, I learned how to be part of the critical operation and lead big teams sitting in many different countries.

Paul Wadlow, Associate Director – Supply Chain Strategy, North America

Find out more

CS&L serves as an enabler to deliver goods to our customers and retailers. These are some of the areas where you could find yourself working:

  • Demand Planning is responsible for developing accurate, consumer-driven forecasts that enables us to meet demand efficiently.
  • Customer Service & Customer Development carries responsibility for managing orders, looking after master data and building collaboration with customers.
  • Continuous Improvement & Cash Management is the finance-focused part of CS&L – optimizing accounts, receivables, payables and order-to-cash cycles.
  • Finished Goods Replenishment is tasked with managing replenishment, cycles, sourcing and inventory management, so our customers’ shelves are never left empty.
  • Logistics Operations & Transportation is a crucial piece in the jigsaw, responsible for managing finished goods warehousing, distribution and direct store delivery operations.

Entry roles include Demand Planner, Customer Service Representative, Logistics Specialist, Materials Planner and Warehouse Specialist, with a path to roles such as Global Director Logistics Operations, Director Global Sourcing or Regional CS&L Lead.

The importance of understanding our customers is drummed into you in CS&L.

Francois Comarteau, Section Manager OREO

Join us in Customer Service & Logistics

And play your part in bringing delicious moments of joy to the world! In CS&L, we have a range of opportunities, in a number of locations, for people with varying levels of experience. Click to find your perfect job.

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