When it started to take shape
Our European business first looked at developing a service center structure in 2008, but ultimately decided it wasn’t the right time. In 2014 we began to look again. We started gaining support throughout the business and convincing as many countries as possible to join in.
So we’ve had this idea for a while, but it never felt like the right moment until now. And the reason it feels like the right moment is because of technology. We’ve always had incredibly talented people, but we now have the technology to match. Technology that allows us to do an awful lot more than we could do by ourselves.
We’ve taken a big step forward with electronic filing systems, task management systems, telephony systems and more. Not just in Europe, but globally. They’ll soon cover every area of the company and every region of the business will benefit.
It’s quite an historic moment for the company and I feel proud and privileged to be part of it.